Situation:

A global central laboratory looking to identify process efficiencies and cost savings opportunities across their operational team asked Kineticos to perform an in-depth review of the current processes, tools and organizational structure supporting project delivery.

Process:

After reviewing all pertinent internal documentation, Kineticos performed an on-site review to determine how actual process compared to documented process.  The on-site review consisted of conducting interviews with the executive team as well as functional leaders in the below areas:

  • Project management
  • Investigator services
  • Data management
  • Quality systems
  • IT systems and tools

Kineticos leveraged the information gathered during the documentation review and interview process to identify key operational challenges and recommendations for improved effectiveness and efficiency.

Outcome:

The sponsor was provided 25+ actionable recommendations aimed to improved process flow and reduce FTE headcount by 20%. Kineticos leveraged a horizon approach and grouped the recommendations into 3 categories.

  • Horizon 1 (Immediate Recommendations) – Update process flows and org. structure, formalize proposal process, establish minimum turn around time, etc.
  • Horizon 2 (Near-term Recommendations) – Create unified test database, create forecasting tool, develop functional training programs, etc.
  • Horizon 3 (Long-term Recommendations) – Upgrade software, add lot tracking functionality, re-engineer IT ticketing process/system, etc.