A global contract research organization was experiencing operational challenges within the central lab causing the business unit to perform below sales and growth expectations. Kineticos was tasked with conducting a gap analysis and providing recommendations intended to increase operational efficiencies and ultimately boost sales and profit margin
Working closely with functional leaders within the central laboratory services business unit, Kineticos performed an in-depth review of the current processes, tools and organizational structure supporting project delivery. The current state analysis was conducted by reviewing internal documentation and interviewing key stakeholders related to the below areas.
- Project management
- Investigator services
- Data management
- Quality systems
- IT systems
Leveraging their central laboratory expertise, Kineticos provided actionable recommendations that improved process flow and reduced headcount. Additionally, Kineticos was able to improve quality processes that led to a significant reduction in errors and improved customer satisfaction.